lazurenqora

Who We Are

lazurenqora operates as a specialised business analysis platform based in Melbourne, Australia. We help organisations understand their financial patterns and make informed decisions through data-driven insights. Our team works with businesses across Australia to provide comprehensive analysis services that support strategic planning and operational improvements.

When you interact with our services, we collect certain information to deliver personalised business analysis and maintain our platform's functionality. This policy explains exactly what we collect, how we use it, and the choices you have regarding your personal data.

Information We Collect

We gather different types of information depending on how you use our platform. Here's what we typically collect:

Information Type	Examples	Collection Method
Account Information	Name, email address, company details, phone number	Registration forms, profile updates
Business Data	Financial reports, transaction records, performance metrics	File uploads, data integration tools
Usage Analytics	Page views, feature usage, session duration	Automatic tracking, cookies
Communication Records	Support tickets, consultation notes, feedback	Customer service interactions

We also collect technical information like IP addresses, browser types, and device identifiers to ensure our platform works properly and to identify potential security issues. This data helps us improve our services and troubleshoot problems when they arise.

How We Use Your Information

Your information serves specific purposes within our business analysis platform. We use the data you provide to create meaningful insights and deliver the services you've requested.

Generate customised business analysis reports based on your uploaded financial data
Provide technical support and respond to your questions or concerns
Send important updates about your account, service changes, or security matters
Improve our platform's performance and develop new features that benefit users
Maintain the security of our systems and protect against unauthorised access
Comply with Australian legal requirements and industry regulations
Process payments and manage billing for premium services

Marketing Communications: We only send promotional emails if you've specifically opted in to receive them. You can unsubscribe at any time using the link in our emails or by contacting our support team directly.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us operate our platform effectively. These partnerships are essential for delivering our business analysis services.

Here are the situations where we might share your information:

Cloud hosting providers who store your data securely on Australian servers
Payment processors who handle subscription billing and financial transactions
Email service providers who deliver important account notifications
Analytics tools that help us understand how people use our platform
Legal authorities when required by Australian law or court orders
Business partners during merger or acquisition processes (with prior notice)

All third-party services we use are bound by strict confidentiality agreements and must comply with Australian privacy laws. We regularly review these relationships to ensure your data remains protected.

Your Privacy Rights

Under Australian privacy legislation, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through our platform.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Correct Information

Update or correct any personal details that are inaccurate or outdated through your account settings.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal retention requirements.

Data Portability

Export your business data in common formats to use with other services or for your own records.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining essential services.

Withdraw Consent

Opt out of marketing communications or data processing activities that require your consent.

To exercise any of these rights, log into your account settings or contact our privacy team directly. We typically respond to requests within five business days and complete most actions within 30 days.

Data Security Measures

We take data protection seriously and implement multiple layers of security to safeguard your information. Our approach combines technical measures with strict operational procedures.

Security measures include:

End-to-end encryption for all data transmission and storage
Regular security audits conducted by independent cybersecurity firms
Multi-factor authentication for all user accounts and administrative access
Automated backup systems with disaster recovery capabilities
Employee training programmes on data handling and security protocols
Network monitoring systems that detect and respond to threats in real-time
Secure data centres located within Australia with 24/7 physical security

Incident Response: If a data breach occurs, we'll notify affected users within 72 hours and take immediate steps to secure your information. We maintain detailed incident response procedures and work closely with Australian authorities when required.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services or as required by Australian law. Different types of data have different retention periods based on their purpose and legal requirements.

Data Type	Retention Period	Reason
Account Information	Duration of active account + 12 months	Service provision and support
Business Analysis Data	Duration of active account + 7 years	Australian tax and business record requirements
Communication Records	3 years from last interaction	Customer service quality and dispute resolution
Usage Analytics	2 years from collection	Platform improvement and security monitoring

When you delete your account, we begin the data removal process immediately. Most personal information is deleted within 30 days, though some records may be retained longer to comply with legal obligations or resolve ongoing disputes.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and provide essential functionality. We believe in transparency about how these tools work and what information they collect.

We use several types of cookies:

Essential cookies: Required for basic platform functionality like user authentication and security
Performance cookies: Help us understand how you use our platform to identify improvements
Functional cookies: Remember your preferences and settings between visits
Analytics cookies: Provide insights into user behaviour to help us improve our services

You can manage cookie settings through your browser or our cookie preference centre. Disabling certain cookies might affect some platform features, but essential functionality will continue to work.

International Data Transfers

We primarily store and process your data within Australia using local data centres and service providers. However, some of our technology partners operate globally, which may result in your data being transferred to other countries.

When international transfers occur, we ensure adequate protection through:

Contractual clauses that require overseas providers to maintain Australian privacy standards
Regular audits of international partners' security and privacy practices
Data minimisation techniques that limit what information crosses borders
Encryption protocols that protect data during transmission and storage

We always notify users if significant changes to our data transfer practices occur and provide options to limit international processing where technically feasible.

Children's Privacy

Our business analysis platform is designed for professional use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify users through email and platform notifications.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this document indicates when the most recent changes were made.

For minor updates that don't materially affect your rights, we'll simply update the policy and effective date. Major changes that impact how we collect or use your information will trigger direct communication to all active users.

Privacy Policy